Terms of Service

Service — the Servano platform at servano.io and its subdomains, including the dashboard, APIs, hosting infrastructure, and documentation.

Customer / you — the natural or legal person holding an account.

Content — code, data, files, databases, domains and anything else you deploy, upload or store on the Service.

Plan — the subscription tier you select (Free, Launch, Pro, Scale) with the limits published at servano.io/pricing.

Servano is a platform-as-a-service. We build, deploy and run applications and static sites from your source repositories, and provide associated infrastructure: containers, TLS certificates, domains, databases and caching.

We may change, improve or discontinue features. Where a change materially reduces functionality on a paid Plan, we will give at least 30 days’ notice and you may terminate and receive a pro-rata refund of prepaid fees.

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping credentials secure. Notify us immediately at security@servano.io if you suspect unauthorised access.

You must be at least 16 years old, or the age of digital consent in your country. If you register on behalf of an organisation, you confirm you are authorised to bind it.

One person or organisation may not operate multiple Free accounts to circumvent Plan limits.

Pricing is published at servano.io/pricing. Prices are in euros and exclusive of VAT, which is added where applicable.

Billing cycle. Paid Plans are billed monthly or annually in advance. Annual plans are billed for ten months and provide twelve months of service.

Trial. Paid Plans include a 7-day free trial. Unless cancelled before the trial ends, the subscription converts to a paid subscription and the first payment is taken.

VAT. Ptolemy Technologies Ltd is established in the United Kingdom. For business customers in the European Union, the supply is outside the scope of UK VAT and you are responsible for accounting for VAT under the reverse charge in your own country. For consumers in the European Union, VAT is charged at the rate of your country of residence and accounted for by us under the non-Union One Stop Shop scheme. For customers in the United Kingdom, UK VAT is charged at the applicable rate where we are VAT registered.

Payment failure. If payment fails, we will retry and notify you. If payment remains outstanding after 14 days, we may suspend the Service. After 30 days we may terminate the account and delete Content.

Price changes. We may change prices with at least 30 days’ notice. Changes take effect at your next renewal. If you do not accept a price change, you may terminate before it takes effect.

Refunds. Fees are non-refundable except where required by law or expressly stated in these Terms. EU consumers have a statutory 14-day right of withdrawal; by requesting immediate provision of the Service you acknowledge that this right lapses once the Service has been fully provided, and that we may charge proportionally for use before withdrawal.

You own your Content. We claim no ownership over it.

You grant us a limited, non-exclusive, worldwide licence to host, store, copy, transmit, build and display your Content — solely to operate the Service for you. This licence ends when you delete the Content or close your account.

You are responsible for your Content, including that you have the rights to it and that it complies with applicable law and these Terms.

We do not monitor Content proactively. We are a hosting provider within the meaning of Article 6 of Regulation (EU) 2022/2065 (Digital Services Act) and act on notice.

Personal data. Where your Content includes personal data, you act as controller and we act as processor. The Data Processing Agreement at servano.io/legal/dpa forms part of these Terms and applies automatically — no separate signature is required.

The full policy, including how reports are handled and how to appeal, is published at servano.io/docs/acceptable-use. In summary, you may not use the Service to host, transmit, or facilitate:

Illegal content

• material that infringes copyright, trademark or other intellectual property rights;
• child sexual abuse material — accounts are terminated immediately and reported to the competent authorities without notice;
• content that is unlawful, defamatory, or incites violence, terrorism or hatred;
• unlicensed gambling, unlicensed pharmaceutical sales, or other regulated activity you are not authorised to conduct.

Abuse and attacks

• phishing sites, malware, ransomware, or command-and-control infrastructure;
• port scanning, penetration testing, or attacks against systems you do not own;
• spam, unsolicited bulk email, or open mail relays;
• cryptocurrency mining;
• proxy, VPN, or anonymisation services offered to third parties;
• deliberately circumventing Plan limits, quotas or billing.

Resource abuse

• file distribution, mirroring, torrent trackers or media streaming as a primary purpose;
• workloads that disproportionately degrade the platform for other customers.

Free Plan accounts are additionally prohibited from commercial file distribution and from being used purely as bandwidth or storage endpoints.

Enforcement. We may suspend or remove Content, or suspend or terminate an account, where we reasonably believe this policy has been breached. Where feasible and lawful, we will notify you first and give you an opportunity to remedy. For severe breaches — illegal content, active attacks, or risk to the platform — we act immediately and notify afterwards. You may appeal to abuse@servano.io; we will review and respond.

Abuse reports may be sent to abuse@servano.io. We aim to acknowledge within 24 hours.

If you host sites or applications serving your own users, you are responsible for your own legal compliance towards them, including publishing your own legal notice, privacy policy and terms where required, and for identifying Ptolemy Technologies Ltd as your hosting provider where the law of your country requires it.

Availability. We aim for high availability but the Service is provided without an uptime guarantee unless a separate service level agreement has been signed. Planned maintenance is announced in advance where practicable at status.servano.io.

Support. Response targets by Plan: Free — community only, no individual support; Launch — email, best effort; Pro and Scale — priority email. Billing, account and security issues are answered on all Plans, including Free.

Backups. Pro and Scale Plans include daily database backups retained for [X] days. Backups are a convenience, not a substitute for your own. You remain responsible for maintaining independent backups of your Content. We are not liable for loss of Content.

By you. You may cancel at any time from the dashboard. Cancellation takes effect at the end of the current billing period; no partial refunds are given for the remainder of that period.

By us. We may suspend or terminate your account for breach of these Terms or the Acceptable Use Policy, non-payment, or where required by law. Except in cases of severe breach, we will give notice and an opportunity to remedy.

On termination, your Content is deleted after 30 days. You may export it during that window. After deletion, recovery is not possible.

Inactive Free accounts. We may archive or delete Free Plan resources that have received no traffic and no deployments for 90 consecutive days, after email notice.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence or wilful misconduct, or any liability that cannot lawfully be excluded. Statutory rights of consumers are unaffected.

Subject to the above, our total aggregate liability arising out of or in connection with these Terms is limited to the fees you paid in the twelve months preceding the event giving rise to the claim, or €100, whichever is greater.

We are not liable for indirect or consequential loss, loss of profits, revenue, goodwill, business or data.

You will indemnify us against third-party claims, damages and reasonable costs arising from your Content or your breach of these Terms or the Acceptable Use Policy. This does not apply to claims arising from our own breach or negligence.

Each party will keep the other’s non-public information confidential and use it only to perform these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law.

We may amend these Terms. Material changes will be notified by email at least 30 days before they take effect. Continued use after that date constitutes acceptance. If you do not accept, you may terminate before the change takes effect and receive a pro-rata refund of prepaid fees.

These Terms are governed by the laws of England and Wales, excluding conflict-of-law rules. The courts of England and Wales have exclusive jurisdiction, except that consumers may also bring proceedings in the courts of their country of residence, and mandatory consumer protections of that country continue to apply.

Consumers who wish to raise a dispute should first contact legal@servano.io. We aim to resolve complaints directly. If we cannot, you retain all statutory rights available to you under the law of your country of residence.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets, on notice to you.

Severability. If any provision is held invalid, the remainder stays in force.

No waiver. Failure to enforce a provision is not a waiver of it.

Entire agreement. These Terms, the Privacy Policy and the DPA constitute the entire agreement between us regarding the Service.

Force majeure. Neither party is liable for failure to perform due to events beyond its reasonable control.

Ptolemy Technologies Ltd
[REGISTERED OFFICE ADDRESS], London, United Kingdom
General: hello@servano.io
Support: support@servano.io
Abuse: abuse@servano.io
Security: security@servano.io
Legal: legal@servano.io